Improving Experiences
in Businesses on Websites and Apps in the Workplace for Employees for Managers for Wellbeing to Make More Profit for Customer Retention for Employee Performance for Positive Reviews for Customer Satisfaction

It’s proven that Businesses who successfully implement an Experience strategy, achieve higher Customer Satisfaction rates and an Increase in revenue. A Customer who has a positive Experience is more likely to be a returning, loyal Customer and your Employees are likely to work smarter. Imagine that?

You may want to take a look at the top 12 areas below where I can help you benefit. If you have any questions, email me.

  • box-icon

    Positive
    Reviews

  • box-icon

    Improve
    Morale

  • box-icon

    Reduce
    Healthcare Costs

  • box-icon

    Customer
    Retention

  • box-icon

    More
    Bookings

  • box-icon

    Employee
    Performance

  • box-icon

    Employee
    Satisfaction

  • box-icon

    Customer
    Satisfaction

  • box-icon

    Better Brand Positioning

  • box-icon

    Upskilled
    Staff

  • box-icon

    Customer
    Referrals

  • box-icon

    Increased Sales Conversions

Methods used to get results

These methods are how I canhelp you find the solution to a great Experience. These are a mixture of different tasks I would conduct online and offline, take a look to see what I can do. Your Business may not need them all, so email me if you would like to discuss your options further. If you need some help, feel free email me.

1 to 1 Interviews

Understanding your Customers, their goals and what motivates them.

Read More

Questionnaires

A set of considered questions that we will send to your Customers for a statistical study.

Read More

Usability Test

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque vel urna ut

Read More

User Flow Diagram

Understanding the path the user follows to getting to their Destination on the website.

Read More

Information Architecture

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque vel urna ut urna

Read More

Competitor Analysis

Assessing the strengths and weaknesses of current and potential Competitors.

Read More

Employee Analysis

Understanding your Employees mindset, challenging and improving

Read More

Customer Journey Mapping

Understanding how Customers interact with you and identify areas of improvement.

Read More

Reporting Usability Test Results

Collating all of our Customer research into a PDF report that you can understand.

Read More

Surveys

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque vel urna ut urna

Read More

Focus Groups

Bringing your Customers together to share their thoughts, attitudes and opinions.

Read More

Scenarios

Goal or task-based scenarios to oversee and help us define your website structure.

Read More

Card Sorting

Understanding your Customers expectations and understanding of different topics.

Read More

User Personas

Creating fictitious characters that represent your Customers and segmenting them.

Read More

Google Analytics

Google Analytics and Heat Maps to statistically and visually understand your Customer Journey.

Read More

User Testing

Working with your Customers on our new strategy, to ensure our solution is water tight.

Read More

Heat Maps

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque vel urna ut urna Lorem i

Read More

Wireframes

Sketching and drawing elements of your Website pages using only lines to plan and structure.

Read More

Prototypes

Creating a preliminary version of the ‘real thing’ before developing the concept further.

Read More

Visual Design

High quality design work, adding a look and feel to your newly developed concept for Mobile &a

Read More

Strategy

A plan of action which we will put together to achieve a short or long term goal.

Read More

Additional help I can offer

Social Media: Join me on Facebook, Twitter, Instagram and Pinterest – where I share all my inspiration throughout each day. A fantastic community for you to be apart of.

Social Media: Join me on FacebookTwitterInstagram and Pinterest – where I share all my inspiration throughout each day. A fantastic community for you to be apart of.

Social Media: Join me on FacebookTwitterInstagram and Pinterest – where I share all my inspiration throughout each day. A fantastic community for you to be apart of.

Events: I do monthly Webinars and Training Sessions to help you tackle your current Business Problems. To find out when the next one is, view Upcoming Events.

Weekly Videos: 10 minute videos on a weekly basis to provide you with the expertise you need to Grow Your Business. View my YouTube Channel or View All Videos.

90 Days Challenge: I help Businesses Grow by solving real digital problems and delivering results. My 90 Day Challenge will unlock your potential to creating the Business you have always desired.

Need help improving your Experiences?

Please complete the form below and include as much detail as possible and I will personally be in touch.