Service Design

1 to 1 Interviews

Understanding your Customers, their goals and what motivates them.

Questionnaires

A set of considered questions that we will send to your Customers for a statistical study.

Usability Test

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User Flow Diagram

Understanding the path the user follows to getting to their Destination on the website.

Information Architecture

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Competitor Analysis

Assessing the strengths and weaknesses of current and potential Competitors.

Employee Analysis

Understanding your Employees mindset, challenging and improving

Customer Journey Mapping

Understanding how Customers interact with you and identify areas of improvement.

Reporting Usability Test Results

Collating all of our Customer research into a PDF report that you can understand.

Surveys

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Focus Groups

Bringing your Customers together to share their thoughts, attitudes and opinions.

Scenarios

Goal or task-based scenarios to oversee and help us define your website structure.

Card Sorting

Understanding your Customers expectations and understanding of different topics.

User Personas

Creating fictitious characters that represent your Customers and segmenting them.

Google Analytics

Google Analytics and Heat Maps to statistically and visually understand your Customer Journey.

User Testing

Working with your Customers on our new strategy, to ensure our solution is water tight.

Heat Maps

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Wireframes

Sketching and drawing elements of your Website pages using only lines to plan and structure.

Prototypes

Creating a preliminary version of the ‘real thing’ before developing the concept further.

Visual Design

High quality design work, adding a look and feel to your newly developed concept for Mobile &a

Strategy

A plan of action which we will put together to achieve a short or long term goal.

User Journey Mapping

EFT