Methods used to get results
1 to 1 Interviews
Understanding your Customers, their goals and what motivates them.
Questionnaires
A set of considered questions that we will send to your Customers for a statistical study.
Usability Test
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User Flow Diagram
Understanding the path the user follows to getting to their Destination on the website.
Information Architecture
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Competitor Analysis
Assessing the strengths and weaknesses of current and potential Competitors.
Employee Analysis
Understanding your Employees mindset, challenging and improving
Customer Journey Mapping
Understanding how Customers interact with you and identify areas of improvement.
Reporting Usability Test Results
Collating all of our Customer research into a PDF report that you can understand.
Surveys
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Focus Groups
Bringing your Customers together to share their thoughts, attitudes and opinions.
Scenarios
Goal or task-based scenarios to oversee and help us define your website structure.
Card Sorting
Understanding your Customers expectations and understanding of different topics.
User Personas
Creating fictitious characters that represent your Customers and segmenting them.
Google Analytics
Google Analytics and Heat Maps to statistically and visually understand your Customer Journey.
User Testing
Working with your Customers on our new strategy, to ensure our solution is water tight.
Heat Maps
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Wireframes
Sketching and drawing elements of your Website pages using only lines to plan and structure.
Prototypes
Creating a preliminary version of the ‘real thing’ before developing the concept further.
Visual Design
High quality design work, adding a look and feel to your newly developed concept for Mobile &#
Strategy
A plan of action which we will put together to achieve a short or long term goal.