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User research is the only way to determine if your product is working the way you intended it to. There are lots of user research methods we can use to really understand your users’ behaviours, needs and motivations and I do this through observation. The type of user research methods I will use, will all depend on what your goal is and I will select the best methods to use.

With all user research methods, they have one thing in common – to place your users at the centre of your design process and products. User research can be anything from ethnographic interviews to collecting qualitative and quantitive data. In a nutshell, I analyse behaviours and data to understand how your users are interacting with your product, and what we can do to improve their interaction.

Now you probably may be thinking, why is this important to me? I have a website that looks good and I get a lot of traffic to my website.

That’s great.

But, have you thought about how to increase the number of visitors and turn them into paying loyal customers?

Do you know how many of your customers are referring you?

Do you even know what your customers think if your product?

Do you know your customers’ frustrations with your product?

Do you even know who your customers are?

These are really crucial questions you should ask yourself and these all will be having an impact on your revenue.

Imagine creating the best possible experience, to increase customer satisfaction?

“Empathy is at the heart of design. Without the understanding of what others see, feel, and experience, design is a pointless task.” —Tim Brown, CEO of the innovation and design firm IDEO

Not many people understand fully the ‘value’ of User Experience Design, so if I give you something tangible which you can read through – you will soon see how important User Research is for your Business. That is why when I undertake User Research studies, I can then show the Client their return on investment because I will have the evidence to do so.

 

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Your Benefits

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Case Studies for Improving Online Experience

Web Design Cheshire | user experience design | user experience analyst | ui design company

Off Peak Week

More positive reviews by improving the Experience

Web Design Cheshire | user experience design | user experience analyst | ui design company

Jet2 Case Study

More Customer referrals by making the flight selection process easier.

Web Design Cheshire | user experience design | user experience analyst | ui design company

ITC Luxury Travel

Helping increase profits through Customer Experience

Web Design Cheshire | user experience design | user experience analyst | ui design company

Eurocamp

I helped increase conversion rates in just 10 days.

Additional help I can offer 

Social Media: Join me on Facebook, Twitter, Instagram and Pinterest – where I share all my inspiration throughout each day. A fantastic community for you to be apart of.

Social Media: Join me on FacebookTwitterInstagram and Pinterest – where I share all my inspiration throughout each day. A fantastic community for you to be apart of.

Social Media: Join me on FacebookTwitterInstagram and Pinterest – where I share all my inspiration throughout each day. A fantastic community for you to be apart of.

Events: I do monthly Webinars and Training Sessions to help you tackle your current Business Problems. To find out when the next one is, view Upcoming Events.

Weekly Videos: 10 minute videos on a weekly basis to provide you with the expertise you need to Grow Your Business. View my YouTube Channel or View All Videos.

90 Days Challenge: I help Businesses Grow by solving real digital problems and delivering results. My 90 Day Challenge will unlock your potential to creating the Business you have always desired.

Need help improving your Experiences?

Please complete the form below and include as much detail as possible and I will personally be in touch.